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How nagawins Handles Your Personal Data

Your account information belongs to you — we handle it with care, use it only for what we describe here, and never sell it to third parties.

No data sold to third partiesDANA, OVO, GoPay wallet data protectedYour right to access or deleteApplies to all account holdersJakarta and all Indonesia regions
nagawins How nagawins Handles Your Personal Data
PRIVACY CONTACT PATHS

Reach Us About Your Privacy Rights

If you want to review the data we hold on your account, request a correction, or ask us to delete certain records, you can reach our support team directly. We aim to respond to all data-related requests within a reasonable timeframe. Submit your request through the channel that suits you — live chat, email, or your account help centre.

Team online

Live Chat

Start a chat session from inside your account dashboard. Describe your data request clearly and our support team will log it and follow up with next steps.

Email Support

Send your privacy request to our support email address. Include your registered account name and the specific data action you are asking for — access, correction or deletion.

Account Help Centre

Log in, head to Account Settings, and open the Help section. From there you can submit a formal data request and track its status without leaving the page.

HOW WE PROTECT IT

Data Handling, Cookies, Retention and Security

We keep your data only as long as your account is active or as long as applicable law requires us to. Once the retention period ends, records are deleted or anonymised. Here is how each area of data protection works in practice.

Account Security

Your account is protected by OTP verification on login. If we detect an access attempt from an unfamiliar device or IP, we trigger an additional identity check before entry is allowed.

Cookies and Session Data

We use functional cookies to keep your session active and analytics cookies to see which pages you visit. You can block non-essential cookies in your browser without losing account access.

Data Retention Policy

Account records are kept while your account remains open. If you close your account, we retain only what applicable law obliges us to keep, then delete or anonymise the rest within the required period.

Your Rights and Requests

You can request a copy of your data, ask us to correct inaccurate details, or ask for deletion of records where no legal obligation requires us to keep them. Contact us via live chat or email.

Common Questions About This Privacy Policy

These are the questions we hear most often about data, account privacy, and your rights on nagawins. If yours is not here, reach out via live chat or the account help centre.

We collect your name, contact details, and the payment wallet identifier you use — DANA, OVO, or GoPay. We also log device and session data automatically when you access your account.

No. Your wallet details are used only to process your deposits and withdrawals. We do not share payment identifiers with advertisers or unaffiliated third parties under any circumstances.

Log in and go to Account Settings, then open the Help section to submit a data access request. Alternatively, contact us via live chat or email with your registered account name.

Yes. Where no legal obligation requires us to keep your records, we will delete or anonymise them. Submit a deletion request through the account help centre or by emailing our support team directly.

We retain only what applicable law in your jurisdiction requires after account closure. Once that period ends, records are deleted or anonymised. The exact period depends on local legal requirements.

We use functional cookies to maintain your login session and analytics cookies to understand page usage. You can disable non-essential cookies in your browser settings without losing access to your account.
Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.