Verifying Your nagawins Account
Account verification is the step that unlocks full withdrawal access and keeps your balance protected. We ask for a government-issued photo ID — a national identity card works — plus a selfie taken at the time of submission. The documents go to our account team, not a third party. Verification protects both sides: it confirms the wallet receiving your payout belongs to
you, and it prevents anyone else from redirecting funds out of your account. We aim to complete the review in a reasonable window, and our support channel updates you if additional documents are needed.
- Submit Your ID — Upload a clear image of your national identity card through the verification section in account settings. Both sides of the card are usually required.
- Upload a Live Selfie — Take a selfie holding your ID at the time of submission — not a pre-saved photo. This confirms the account belongs to you.
- Team Review — Our account team reviews the submission. You will receive a notification when verification is approved or if we need a clearer document.
- Verified Status Unlocked — Once approved, your account shows a verified status. Withdrawals to your registered DANA, OVO or GoPay wallet proceed without additional identity holds.